Privacy Policy
This Privacy Policy explains how Xtranscoder (“we”, “our”, or “us”) collects, uses, and protects your information when you visit or use xtranscoder.com.
1. Information We Collect
We collect only the information necessary to operate our website, process orders, and provide software licensing services.
- Information you voluntarily submit when contacting us
- Order and transaction details required to process license purchases
- Technical data such as IP address, browser type, and operating system
- License-related technical identifiers used to validate software licenses
We do not intentionally collect sensitive personal data.
2. How We Use Your Information
We use collected information for the following purposes:
- Processing and delivering software licenses
- Responding to inquiries and providing customer support
- Improving website performance and user experience
- Preventing fraud and abuse
- Complying with legal obligations
3. Software & Licensing Data
Xtranscoder is a self-hosted software product. When you activate a license, limited technical data may be processed to verify license validity and enforce licensing terms.
We do not access, view, store, or process your video streams or media content. All streaming data remains on your own server.
4. Cookies & Analytics
We may use cookies or similar technologies to maintain site functionality and understand general usage patterns. Cookies do not contain personally identifiable information.
You can disable cookies in your browser settings if you prefer.
5. Payments
Payments for Xtranscoder licenses are processed via third-party payment providers. We do not store payment card details or sensitive financial information on our servers.
We currently accept cryptocurrency payments only.
6. Data Sharing
We do not sell, rent, or trade your personal information.
Information may be shared only when required to:
- Operate essential services (such as payment processing)
- Comply with legal requirements
- Protect our rights, systems, or users
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Data Security
We take reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have rights regarding access to, correction of, or deletion of your personal data.
To make a request, please contact us using the contact page linked below.
10. Contact
If you have any questions about this Privacy Policy or our data practices, please contact us here:
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Last updated: December 2025